Terms & Conditions

1. Introduction
At AstrovVu we are committed to protecting your privacy and keeping your information secure. This Privacy Policy explains how we collect, use, and share information when you use our websites, mobile apps, and other digital services (collectively, the “Services”).

By using our Services, including astrovu.xyz (the “Site”) and our mobile application (the “Apps”), you agree to this Privacy Policy and our Terms of Service. If you do not agree, please do not use our Services. 

2. Information We Collect
A. Information You Provide
We collect information you voluntarily share, such as:

  • Account Details: Email, password, zip code, and third-party login credentials (Google or Facebook) for authentication purposes.
  • Contact & Profile Info: Name, address, phone number, and profile information.
  • Financial Info: Payment details for processing transactions.
  • Transactional Info: Records of purchases, content preferences, and interactions with our Services.
  • Feedback & Communication: Messages, reviews, comments, survey responses, or support inquiries.

B. Information Collected Automatically
We also gather certain information automatically to improve your experience:

  • Location Info: GPS, Wi-Fi, or other location technologies to verify eligibility, provide location-based services, and comply with legal requirements.
  • Device & Usage Info: IP address, device type, browser, operating system, pages visited, and time spent on the Services.
  • We may combine this information with other data from your use of our Services or affiliated platforms.

3. How We Use Your Information
We use the information we collect to:

  • Administer your account, verify identity, and track transactions.
  • Manage and improve the Services across different devices and platforms.
  • Send updates, offers, and service-related notices.
  • Respond to customer support inquiries quickly and effectively.
  • Conduct internal operations, including security, audits, and research.
  • Provide marketing, promotions, and surveys based on your preferences.
  • Personalize content and advertising to enhance your experience.
  • Comply with legal obligations and protect our rights.
  • Some information may be anonymized or aggregated for research, analytics, or marketing purposes.

4. Sharing Your Information
We may share your information with:

  • Service Providers: For customer support, payment processing, analytics, marketing, and security purposes.
  • Affiliates & Subsidiaries: For operational needs.
  • Analytics & Advertising Partners: To improve performance and deliver relevant content.
  • Legal & Compliance Entities: When required by law or to protect our rights.
  • Business Transactions: In the event of mergers, acquisitions, or asset sales.
  • With Your Consent: For other purposes you agree to.
  • We may also share anonymized or aggregated data with third parties.

5. Cookies & Similar Technologies
We use cookies, web server logs, tracking pixels, and similar tools to:

  • Recognize your device and store preferences.
  • Improve content, functionality, and advertising.
  • Collect analytics for research and performance evaluation.
  • You can manage cookie settings through your browser, though some Services may not function fully if cookies are disabled.

6. Analytics & Advertising
Analytics: We use tools like Google Analytics to understand how users interact with our Services. You may opt out using the Google Analytics Opt-out Browser Add-on.

Advertising: Third-party ad technologies may place cookies to deliver relevant ads. You may manage ad tracking through the Network Advertising Initiative, Digital Advertising Alliance, or Your Online Choices. Opting out reduces ad personalization but does not remove all ads.

7. Protecting Your Information
Your information is stored on secure servers in the United States. We use electronic, physical, and managerial safeguards to protect your data. While we take every precaution, no method of online storage or transmission is 100% secure. Please protect your account credentials.

8. Data Retention
We keep personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, data is deleted or anonymized.

9. Third-Party Links & Features
Our Services may link to third-party websites or features. These third parties have their own privacy policies. We are not responsible for their content, privacy practices, or security measures. Please review their policies when interacting with them.

10. Your Rights & Choices
You have the right to:

  • Opt out of marketing communications.
  • Access and update your personal information.
  • Withdraw consent where applicable.
  • Opt out of cookies and targeted advertising.

Additional rights may apply depending on your location.

11. California Residents
California residents have rights under the CCPA, including:

  • Right to Know: Request details about the personal information we collect.
  • Right to Delete: Request deletion of your personal information, with some exceptions.
  • Right to Opt-Out of Sale: Opt out of the sale of your personal information.
  • Right to Non-Discrimination: We will not discriminate for exercising these rights.
  • Verification may be required to protect your information.

12. Children’s Privacy
Our Services are not intended for children under 13. We do not knowingly collect information from children under 13. If discovered, we will remove the data. Parents may contact us for assistance.

13. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted on our Services, and material updates may be communicated via email or notice. Continued use constitutes acceptance of the updated policy.

 

REFUND POLICY

1. Overview
This Refund Policy outlines the process and conditions under which refunds are granted for IPTV services provided by AstroVu. Our goal is to ensure transparency and customer satisfaction while maintaining fair business practices.

2. Refund Eligibility
Seven-Day Refund Window: Customers who purchase a subscription to our IPTV services may request a full refund within seven (7) calendar days from the date of their initial subscription.

3. Conditions for Refund
To request a refund, please note the following:

Refund Request: Contact our support team within the seven-day window. Include your name, account information, and the reason for the refund.

Service Usage: Refunds are considered only if the service has not been excessively used. Heavy usage during the seven days may result in the request being denied.

Non-Transferable: Refunds are valid only for the original subscriber and cannot be transferred.

Payment Method: Refunds will be processed using the same payment method used at the time of purchase.

Processing Time: Once approved, refunds may take 5–10 business days to appear in your account.

4. Non-Refundable Circumstances
Subscription Renewals: The seven-day refund period applies only to the initial subscription purchase and does not cover renewals.

Partial Refunds: No partial refunds are provided for unused portions of a subscription after the seven-day period.

Technical Issues: If technical problems occur, please contact our support team first. We are committed to resolving issues within our control before processing a refund.

5. Service Cancellation
If you wish to cancel your subscription after the seven-day refund period, please follow the cancellation process outlined in our Terms of Service. Refunds are not available for cancellations made after the seven-day window.